At Elegant Wear Store, we take pride in offering premium denim, sophisticated clothing, and exquisite accessories. We want you to be completely satisfied with your purchase. If for any reason you’re not delighted with your order, we’re pleased to offer returns and exchanges within 15 days of receipt.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be returned within 15 days of delivery
  • A copy of your original invoice or proof of purchase must be included
Non-Returnable Items: For hygiene and quality reasons, we cannot accept returns on the following items:
  • Leather & Suede products (due to material sensitivity)
  • Personalized or custom-made items
  • Items purchased during final sale or special promotions

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

  1. Contact Our Fashion Concierge: Email us at [email protected] with your order number and details about the item(s) you wish to return or exchange. Use our template below for prompt processing.
  2. Receive Authorization: Our team will respond within 24-48 hours (excluding weekends) with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and accessories.
  4. Ship Your Return: Send the package to our returns center at:
    Elegant Wear Store Returns
    3920 Chapel Street
    DALLAS, US 28034
  5. Processing: Once received, we’ll process your return within 3-5 business days and notify you via email.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Upon approval of your return:

  • Refunds will be issued to the original payment method
  • Credit card refunds typically appear within 5-7 business days after processing
  • PayPal refunds typically appear within 24-48 hours after processing
  • Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the return is received and approved
  • If the exchange item is of higher value, you’ll be charged the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Standard shipping rates apply for exchanges

Return Request Template

For your convenience, please use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Elegant Wear Store Concierge, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return/Exchange: [Please specify] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Final Sale Items

Items marked “Final Sale” cannot be returned or exchanged. Please review your selections carefully before purchasing these items.

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

For any questions about our returns and exchanges policy, please don’t hesitate to contact our Fashion Concierge team at [email protected]. We’re committed to ensuring your Elegant Wear Store experience is as refined as our products.